Deputy Visitor Centre Manager - Maternity Cover

The Wakehurst Visitor Experience team is recruiting a Deputy Visitor Centre Manager - Maternity Cover, to support the Visitor Admission and Retail operation within the Wakehurst Visitor Centre. The role is based at Wakehurst and is a key role in delivering sales, admission and membership targets whilst supporting and leading the Visitor Experience Assistant team. This role is a fixed-term posting (9-12months) to cover a period of maternity leave. The role is for 30-hours per week, worked over 4 days. Weekend working is essential in this role, the working pattern being Tuesday, Wednesday, Thursday and Sunday. Hours of work will vary depending on seasonal opening hours and event programming. We are looking for someone with experience of leading a team in a fast-paced Retail and/or Visitor Attraction environment. You will demonstrate exceptional customer service and have strong administrative and communication skills. Known for your can-do attitude, you will be able to manage conflicting priorities and work using your own initiative, achieving tasks to the highest standard and achieve results in line with KPI targets. Working alongside the Visitor Experience Assistant Team, you will be able to demonstrate effective and collaborative team management/leadership skills, to support and encourage the VEA team to develop and perform using positive motivation and addressing any performance issues promptly. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science ..... full job details .....