Deputy Team Leader

Deputy Team Leader Casualty Claims Ready to take the next step in your claims career? We''re looking for a Deputy Team Leader to play a key role in driving team success, supporting the development of junior colleagues, and helping to deliver exceptional client service. This is a fantastic opportunity to combine hands-on claims handling with leadership responsibilities, assisting the Team Leader in achieving operational targets, maintaining quality standards, and ensuring client service excellence. Alongside mentoring and supporting the team, you''ll manage your own varied caseload of approximately 150 casualty claims, making a real impact for both clients and colleagues. Key Accountabilities •Handle c.150 complex EL/PL/Product/Property damage claims•Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case •Approve payments within their financial authority levels•Complete peer reviews, provide constructive feedback and highlight any training needs to Team Leader•Refer files to litigation as and when needed, record reasons and attend feedback meetings in TL absence•Undertake reviews for files handled by CH1s to ensure individual team members attain the required quality standards•Complete weekly stats and plan for the week as and when required in the absence of Team Leader•Assist Team Leader to ensure the team is kept up to date with internal and external developments, including ..... full job details .....