Deputy Team Lead- Microsoft Platform Services Team

OverviewAs Deputy Team Lead, you''ll provide leadership and line management to part of the Microsoft Platform Services team, supporting the Team Leader to deliver consistent direction across the group. You''ll play a key role in service delivery, acting as Service Delivery Manager for assigned services, leading on service design, improvement, continuity planning, and ensuring that our platforms remain secure and aligned with best practice. You will also deputise for the Team Leader when required, gaining exposure to high-level decision-making and leadership. This role offers a unique opportunity to engage with stakeholders across Oxford, from senior University committees to user groups, shaping the delivery of IT services that impact thousands of students and staff.

Responsibilities

Provide leadership and line management to part of the Microsoft Platform Services team, supporting the Team Leader to deliver consistent direction across the group.

Act as Service Delivery Manager for assigned services, leading on service design, improvement, continuity planning, and ensuring platforms remain secure and aligned with best practice.

Provide technical leadership, contributing to system strategy, roadmaps, and the adoption of new technologies; oversee system design and upgrades and troubleshoot complex issues to ensure the Microsoft infrastructure supports the evolving needs of the University.

Engage with stakeholders across Oxford, from senior University committees to user groups, to shape the delivery of IT services that impact thousands of students and staff.

Deputise for the Team Leader when required, gaining exposure to high-level decision-making and leadership.

Qualifications

Experience leading or managing technical teams, including staff development and performance management.

Strong knowledge and hands-on experience with Microsoft infrastructure.

Familiarity with IT service management processes and best practice.

Excellent communication skills, with the ability to explain complex technical concepts to a range of audiences.

Strong organisational and analytical skills, with the ability to manage competing priorities effectively.

Benefits

38 days of annual leave (inclusive of public holidays) with option to purchase up to 10 extra days and additional leave after long service.

One of the most generous family leave schemes in UK higher education: up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.

Hybrid and flexible working to suit your lifestyle.

Excellent contributory pension scheme.

Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.

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