Deputy Store Director

Deputy Store Director - White CityOur client is looking for a strong retailer to join their new store team in London, White City.As Deputy Store Director, youll act as the trusted number two in the store, working closely with the Store Director and the entire store team to drive overall business performance and ensure seamless day-to-day operations.In this key role, you''ll:Support the Store Director in delivering on strategic goals across sales, service, and operational excellenceLead and develop high-performing teams, ensuring alignment with the brand values and service standardsCollaborate with both the Customer Experience and Operations teams to create an engaging and efficient store environmentMonitor performance metrics, identify opportunities for improvement, and implement initiatives that enhance the end-to-end customer journeyResponsibilitiesCustomer Experience:Spend 50/80% of your time on the sales floor, actively leading and inspiring the team to deliver memorable and immersive client experiences.Role-model the attitude, setting the standard for exceptional service, professionalism, and positivity.Provide hands-on support in challenging client situations, ensuring issues are resolved quickly and client satisfaction is maintained.Deliver ongoing coaching and training, empowering team members to meet and exceed commercial and operational KPIs.Take ownership of floor leadership, ensuring consistent coverage, smooth operations, and an elevated service ..... full job details .....