Deputy Renewals Manager

Job Title: Deputy Renewals ManagerLocation: Unity Insurance, Lancing, West Sussex, BN15 8UWSalary: £38,000 per annum, Band F, Level 3- Including a MSHours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.Contract: Permanent About the Role:This role sits within a young, diverse team united by a strong commitment to excellent customer service.As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.What you ll do as a Deputy Renewals Manager: Lead and motivate a telephone-based renewals team to deliver high-quality customer service Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance Coach and performance-manage team members, acting as first point of escalation Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy Build strong relationships with charity clients and identify opportunities to retain and grow businessWhat we re looking for as a Deputy Renewals Manager: Experience in commercial insurance and insurance broking Leadership or supervisory experience within renewals or existing business Strong knowledge of FCA regulation, TCF and compliance requirements Confident communicator with excellent customer service and complaint-handling skills A proactive approach with the ability to drive performance and commercial ..... full job details .....