Deputy Head of Operations

OverviewOur Deputy Head of Operations lead operational delivery and are responsible for high quality service provision (for one or more services across the region) and complex operations, which includes those delivered within our high profile and larger site(s). Deputising and supporting the Head of Operations, the role holder will have considerable influence and responsibility over service provision within the region. The role holder will provide a high level of support to the Head of Operations in the operational management of services across the region. A key part of this role will involve creating, developing, and maintaining relationships with internal and external stakeholders and managing their varying and complex needs. This role has significant people leadership responsibility, and will provide clear strategic direction and focus, leading by example, and visibly championing and leading change which delivers results and improved performance across the region. The role holder will create and enhance effective working relationships to support the local judiciary and ensure hearings operate effectively and efficiently, supporting the Head(s) of Operations and representing them as required. The scope of the role is significant, contributing substantially to the achievement of business objectives across their region. The role holder will promote inclusive leadership, champion our values and behaviours, and foster a culture that values innovation and creativity, ensuring everyone feels valued, supported, challenged and capable.

Your skills and experience

Excellent leadership and relationship management skills with proven ability and experience of delivering through others, leading and managing operational teams in accordance with appropriate management practices policy and strategy.

Assess locational performance to anticipate strategic organisational issues, drawing evidence from multiple sources and drawing out key insights to understand workload fluctuations and variances and to identify where improvements are needed.

Analyse and interpret complex and possibly conflicting evidence and data to make sound judgment on the most appropriate solutions that take into account the views of important stakeholders.

Use own judgement to resolve sensitive/complex problems and or complaints as they arise, engaging personally with the key stakeholders to ensure constructive outcomes and exercising appropriate discretion approaches and taking the necessary mitigating actions. The Deputy Head of Operations will be responsible for reviewing potential solutions and mitigations referred by Operations Managers and for making the final decision.

Identify and implement workable solutions to immediate significant issues as they arise at a Court or Tribunal on the day of a hearing.

Take steps to resolve complex issues involving organisational interdependencies, collaborate with Court and Tribunal Managers and Heads of Operations to influence and develop strategic solutions and improve overall service performance.

Develop innovative approaches to maintaining and improving service delivery, balancing public user, professional user and judicial needs in a complex and challenging operating environment, identifying and evaluating risks to service delivery.

The post holder can be based at any of our National Services sites, but there will be an expectation to travel to our Stoke site for three days per week. There is also a requirement for regular travel to other National Services sites.

Further details: Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ''s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 or 5 days. For further information about the role, a conversation with the Delivery Director is available on request.

Working arrangementsThe MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location''s respective pay scale.

Some of MoJ''s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ''modernised'' terms in their current post or onto ''unmodernised'' MoJ terms if they are on ''unmodernised'' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ''s Flexible Working policy.

Leadership Experience We will assess your experience for this role via the following methods Experience Questions, Statement of Suitability, Application Form Question Word Limit 500, Statement of Suitability Guidance for the Statement of Suitability. The statement should demonstrate skills, knowledge and experience with real-life examples, addressing key criteria. Plagiarism is not tolerated. Personalisation is essential. Use the full word count.

Evidence of Experience Experience Questions, Statement of Suitability, Interview stage assessments. Interview dates are expected in late September/early October. Behaviours: Seeing the Big Picture, Leadership, Communicating and Influencing. Strengths will be assessed but are not shared in advance. See information about Strengths assessment. Use of Artificial Intelligence: ensure all evidence submitted is truthful and accurate.

Level of security checks required: Baseline Personal Security Standard (BPSS).

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. We are looking for individuals committed to public service and delivering justice. The Civil Service is committed to attracting, retaining and investing in talent. The Civil Service is a Great Place to Work for Veterans initiative includes a guaranteed interview scheme for eligible former armed forces personnel. See GOV.UK for ..... full job details .....