DEPUTY GENERAL MANAGER - Harrogate

DEPUTY GENERAL MANAGER - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.Key ResponsibilitiesGuest Experience To be a visible presence to both your teams and the guest to deliver an exceptional guest experience. To exceed guest expectations through establishing a dynamic service culture within all operational teams. To ensure an efficient guest operation with adequate cost control across the business. To constantly review, suggest ideas for improvements and action in all areas of the operation. To be the leader of the standards and to maintain these in line with in house and red star standards. To assist in setting the hotels objectives and future strategies. Act as an ambassador for the business.Financial To manage alongside the departmental managers the departmental budget lines and payroll. To maximise all sales opportunities to ensure ..... full job details .....