Deputy General Manager

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Swindon. This is a Full Time role and full flexibility is required which will include working evening and weekend shifts. Salary is up to £33,000 p/a depending on experience.Join Our Team of Remarkable PeopleAt Buzz Bingo, together we''re on a mission to be the Nation''s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we''ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.The Role You''ll PlayAs Deputy Manager you''ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You''ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club''s local strategic plan.Hit the Jackpot with Our BenefitsIn return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We''ll help you build your skills and career as you work with us in a business that never stands still. That means you''ll have access to:Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSBuzz Brights ApprenticeshipsBuzz Brilliance Awards – Employee Recognition SchemeBuzz Learning, our digital learning platform with access to 100s of online coursesAccess to Trained Mental Health Advocates for advice on your mental wellbeing5 weeks Annual Leave plus Public HolidaysBuy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week''s holiday (if eligible)Staff discount 50% off bingo tickets, food and soft drinkLife AssuranceYour Responsibilities as Part of Our TeamAssist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journeyAssist the General Manager to implement the brand strategy flawlessly at a local levelSeek opportunities to recognise and appreciate those that go the extra mileEvaluate actions to maintain and improve KPI performanceEnsure adequate levels of staff are deployed in each area to maximise customer service throughout the dayProvide performance expectations through regular feedback and the implementation of performance reviews for all members of the teamDeliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every sessionHave a highly visible presence in all areas of the club at peak trading timesEnsuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and liveThe Winning Combination We''re Looking ForPrevious experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environmentEvidence of bringing business awareness to decision making and understands the commercial drivers of the businessEvidence of setting an example for customer service and interaction ''on the floor''A relentless focus upon customer service standards with strong attention to detailSelf-aware and welcomes constructive feedbackCommitted to your own and other''s developmentEvidence of being able to manage and drive new initiativesYou are driven by a need to deliver tangible resultsAs an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.Applicants must be ..... full job details .....