Deputy Director of Operations

The opportunity to drive benefit realisation across the organisation. The chance to drive cross-portfolio collaboration. About Our Client The Welsh Ambulance Service is supported by more than 4,500 staff and volunteers, and everyone has a role to play in providing a service to patients. Our services include: Emergency Medical Service (EMS) - Responsible for responding to all urgent and emergency calls and providing appropriate pre-hospital care. Non-Emergency Patient Transport Service - A vital part of what we do involves taking people to and from routine outpatient appointments at clinics, hospitals and day centres. EMS Coordination Centres - Receive emergency and urgent calls and are responsible for the emergency dispatch of ambulance crews. NHS 111 Wales - Provides health advice and information remotely (telephone and video) and via the website. Support Service Departments - Play a vital role in our day-to-day work, from managing our finances and keeping our IT systems working to recruiting new staff and keeping them informed. We receive more than 500,000 emergency calls and one million 111 calls a year, and transport more than 1.3 million non-emergency patients to more than 200 treatment centres throughout Wales and England. Together, we all play a part in making sure that we can respond to anyone needing our help, 24 hours a day, 365 days a year.The Deputy Director of Operations provides highly visible, senior leadership for the day-to-day delivery of operational, ..... full job details .....