https://jobs.co.uk/job/deputy-director-core-advice-operations-citizens-advice-manchester--9cfd6ce7-dbbd-4319-a0c8-9a3d15e9b0da RSS feed for Deputy Director - Core Advice Operations at Citizens Advice Manchester. en-gb Thu, 09 Jul 2026 18:48:16 GMT https://jobs.co.uk/job/deputy-director-core-advice-operations-citizens-advice-manchester--9cfd6ce7-dbbd-4319-a0c8-9a3d15e9b0da https://jobs.co.uk/job/deputy-director-core-advice-operations-citizens-advice-manchester--9cfd6ce7-dbbd-4319-a0c8-9a3d15e9b0da Thu, 09 Jul 2026 11:51:53 GMT Location: Manchester | Salary: 10000-500000 Annual | Type: Permanent | At Citizens Advice Manchester, our clients are at the heart of everything we do. We''re a forward-thinking, ambitious organisation delivering high-quality, multi-channel advice to some of Manchester''s most vulnerable communities. If you''re a collaborative, values-driven leader who wants to make a real difference, this is an opportunity to shape the future of our frontline services. Working closely with the Chief Operating Officer, you''ll lead operational excellence across the organisation - driving strategic performance, service quality, regulatory compliance, continuous improvement, and an inclusive, high-performing culture. You''ll oversee quality assurance, safeguarding, complaints, incident management, and operational performance while developing and empowering our Operational Managers to deliver outstanding services. We''re looking for an experienced operational leader with a proven track record of leading frontline or public-facing services. You''ll be data-driven, commercially aware, and confident using performance insight to improve services, manage risk, and influence decision-making. You''ll bring experience of quality and compliance frameworks, strong stakeholder man... Permanent