Deputy Contracts Manager

Job Description and Person Specification: Deputy Contract ManagerLocation: Bristol Airport, Silver Zone reception buildingVacancy type: Full-time, permanent, office basedSalary: 38k p.a. plus performance bonusWorking hours: 37.5 hours per week. This role involves working weekends on a rota basis and some early starts/late finishes. Job descriptionRole overviewThe post-holder will deputise for the Mego Contract Manager who has full day-to-day responsibility for managing our contract for the provision of labour support services at Bristol Airport.This is a complex, high profile and time critical 24/7/365 (almost) operation demanding excellent management skills, total commitment to delivering outstanding customer service and the ability to work in a pressurised environment, the acceptance of irregular hours of work, including early starts or late finishes and regular, rostered weekend working.AccountabilityYou will report to the Mego Contract Manager.Primary responsibilitiesWhen deputising for the Contract ManagerManage service delivery in full compliance with our contractual obligations, standards and KPIs detailed in the Service Level Agreement (SLA).Manage service delivery efficiently and effectively in order to achieve our commercial objectives.Detailed tasksPlanning and reportingHelp the Contract Manager prepare annual forecasts, budgets and worker resourcing plans.Support the capture, collation and preparation of data in order to produce monthly SLA reports breaking ..... full job details .....