Dental Receptionist

Front of House Coordinator (Patient Experience) Location: Wakefield, WF1 Type: Full Time Permanent Salary: 13.30 per hour Creating Exceptional Patient Experiences A fast-growing, clinically led dental group is looking for an exceptional Front of House Coordinator to join its team in Wakefield. The Role As the first point of contact for every patient, you will be responsible for creating a warm, welcoming and seamless experience that reflects the high standards of the practice. More than a traditional reception role, this position is about delivering exceptional hospitality, anticipating patient needs, and ensuring every interaction leaves a lasting positive impression. You will be the face of the practice, helping patients feel relaxed, valued and cared for from arrival through to departure. Key Responsibilities Deliver a five-star welcome to every patient entering the practice Create a calm, professional and luxury front-of-house experience Manage appointment scheduling and diary coordination with efficiency and attention to detail Support patients throughout their journey, ensuring a seamless experience at every touchpoint Handle enquiries by phone, email and in person with professionalism and warmth Manage patient payments and maintain accurate records Coordinate patient communications, recalls and follow-up appointments Ensure reception and waiting areas consistently reflect the premium standards of the practice Build positive relationships with ..... full job details .....