Delivery Manager

Role: Delivery Manager Location: Brighton, East Sussex (Hybrid) Hours: Full-time Pay: Competitive, depending on experienceAn excellent opportunity has arisen for an experienced Delivery Manager to join one of our longstanding clients, an established and growing organisation based in Brighton.Reporting to the Head of Delivery, this is a key management position responsible for leading and developing a high-performing area of the Delivery function. You will oversee people, resources and operational performance, ensure consistently high standards of customer service while driving efficiency, commercial performance and continuous improvement.BenefitsHybrid working, with a minimum of 3 days per week in the Brighton officeBirthday day offUp to 25 days annual leave based on serviceLearning and development opportunitiesOpportunity to travel and experience tours firsthandCollaborative, informal and people-focused working culture The RequirementsStrong operational experience within travel, group travel or a comparable customer-focused environmentProven people management experience with the ability to coach, develop and lead through othersExperience managing team performance against objectives and KPIsStrong resource planning, organisational and prioritisation skillsExperience improving processes, customer experience or operational performanceConfident managing complex customer issues and operational escalationsStrong analytical and problem-solving skills with confident decision-making ..... full job details .....