Negotiable
Job Title:
Delivery Manager – Essex and Suffolk Smart Metering ContractLocation:
Brentwood, EssexContract Type:
Full-time, PermanentReports to:
Contracts Manager (Director level)About the RoleWe are seeking an experienced and results-driven Delivery Manager to lead and oversee the successful execution of our smart metering contract across Essex. You will be responsible for the end-to-end delivery of metering installations, ensuring safety, quality, compliance, customer satisfaction, and contractual obligations are consistently met or exceeded.This is a pivotal role for managing field operations, driving performance, and supporting engineers across the region to deliver excellent service in line with regulatory and client expectations.Key ResponsibilitiesOperational Delivery:Manage the day-to-day delivery of smart meter installations across Essex, ensuring all work is completed safely, on time, and within budget.Team Leadership:Lead and motivate a team of field engineers and supervisors, providing guidance, support, and performance management to ensure operational excellence.Health and Safety Compliance:Ensure all work adheres to SHEQ regulations, company policies, and industry standards. Champion a culture of safety awareness and proactive risk management.Client and Stakeholder Management:Act as the primary point of contact for clients regarding delivery performance. Build and maintain strong working relationships with clients, subcontractors, and internal departments.Performance Management:Monitor KPIs (e.g., install volumes, first-time access, customer satisfaction, compliance, productivity). Drive continuous improvement through data analysis and operational reviews.Resource and Logistics Planning:Collaborate with planning teams to ensure optimal resource allocation, routing, and scheduling for maximum efficiency.Quality Assurance:Conduct audits and ensure all installations meet required standards and regulatory compliance.Incident and Escalation Management:Take ownership of escalated issues, complaints, or incidents, and ensure timely resolution and lessons learned implementation.Key RequirementsProven experience in managing field operations or delivery within the utilities sector preferably within a metering background.Strong leadership skills with the ability to lead and develop large, distributed teams.Good understanding of metering regulations, health and safety, and industry standards.Excellent communication and stakeholder management abilities.Analytical and data-driven approach to performance management.Full UK driving license.Relevant qualifications in electrical/gas metering or project management (desirable).Desirable Certifications (Not Essential)SMSTS / SSSTSIOSH / NEBOSHNSWRA Supervisor unitsEUSR Water HygieneWhat We OfferCompetitive salary and option of company vehicleSupportive and collaborative working environmentResponsibility for offering the delivery of a key infrastructure project for Essex and SuffolkBase Location:
Office-based (Brentwood Depot)Working Hours:
Monday to Friday, 40 hours per ..... full job details .....
Negotiable