Delivery Lead

Delivery Lead - ASC Contact Centre Redesign / TransformationContract Type: Interim- 3-6 months Location: Birmingham- mainly remote working with some on-site requirements as needed Rate: £500-£550 per dayAbout the OpportunityOur client is embarking on a significant Adult Social Care (ASC) Contact Centre redesign and transformation programme. They are seeking experienced Delivery Leads who have a proven track record of steering complex service redesign projects within local government, health, or social care environments.This is a high-impact role that will shape how residents access and experience ASC services, and will involve working closely with operational leaders, transformation teams, technology partners, and frontline services.Key ResponsibilitiesLead end-to-end delivery of the ASC contact centre redesign/transformation workstream.Develop delivery plans, manage milestones, and ensure all activities progress on time and to scope.Coordinate cross-functional teams including service design, data/MI, digital, and operational leads.Identify risks, dependencies, and constraints, and establish clear mitigation plans.Facilitate workshops, stakeholder engagement sessions, and working groups.Provide clear, structured reporting to senior leadership and programme boards.Ensure user-centred design principles and best practice approaches underpin all redesign activity.Support change management activity, ensuring operational readiness for new processes, systems, and ways of ..... full job details .....