Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

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Amazon Web Services (AWS)Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

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Amazon Web Services (AWS)Get AI-powered advice on this job and more exclusive features.Description

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you''ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You''ll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Description

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you''ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You''ll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

As an experienced technology professional, you will be responsible for:

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needsProviding technical guidance and troubleshooting support throughout project deliveryCollaborating with stakeholders to gather requirements and propose effective migration strategiesActing as a trusted advisor to customers on industry trends and emerging technologiesSharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About The Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

3+ years of experience in cloud architecture and implementationBachelor''s degree in Computer Science, Engineering, related field, or equivalent experience3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Preferred Qualifications

AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferredExperience with automation and scripting (e.g., Terraform, Python) and knowledge of security and compliance standards (e.g., HIPAA, GDPR)Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skillsExperience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- AWS EMEA SARL (UK Branch)

Job ID: A3061831Seniority level

Seniority level Not ApplicableEmployment type

Employment type Full-timeJob function

Job function Consulting, Information Technology, and EngineeringIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Amazon Web Services (AWS) by 2xSign in to set job alerts for “Delivery Consultant” roles.

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