Delegate Support Administrator

Delegate Support AdministratorLocation: Milton KeynesPay Rate: £12.75 per hourContract: 3 months initiallyHours: 40 hours per week, Monday to Friday, 08 30 with a one-hour unpaid lunchWorking Pattern: Hybrid minimum 3 days per week in the Milton Keynes officeStart Date: ASAP We are currently recruiting for a Delegate Support Administrator to join a busy and established training and development environment based in Milton Keynes. This is an excellent opportunity for an experienced Administrator or Customer Service professional who enjoys working in a fast-paced environment, providing high-quality support and managing a varied administrative workload. The Role As a Delegate Support Administrator, you will provide administrative and customer support to learners and a wider retailer network, acting as a key point of contact for queries and ensuring an excellent level of service is maintained. Your responsibilities will include: Managing a high volume of inbound and outbound telephone calls and emails Responding to general enquiries and providing accurate information and support Providing Learner Management System (LMS) and general administrative support Supporting the administration of technical training levels Processing certificates and relevant certifications Maintaining accurate learner, training and administrative records Creating, following and maintaining internal processes Supporting learners throughout their training journey Working closely with the wider Delegate ..... full job details .....