Defects Coordinator - 9 month FTC

Defects Coordinator - 9 month FTC 32,128 Chelmsford Temporary Full-Time We are looking for a Defects Coordinator on a 9 month FTC to provide administrative support for defect management to maintain quality service during the defect liability period. Build and manage relationships with stakeholders and oversee contract management for projects in this phase. Assist in monitoring, tracking, and analysing defect information to ensure effective reporting for the New Homes team. What you''ll be doing Monitor and analyse the recording of all outstanding defects logged during the 12-month contractual defect liability period including outstanding work at handover, defects logged by customers after handover and at the end of defect inspection. Liaise directly with customers who have reported defects, to identify the status. Co-ordinate customer feedback enquires relating to outstanding defects, including the coordination and management of all defect related mailboxes. Develop and produce reports to aid in monitoring and tracking of outstanding defects. Proactively assist in the management of contracts including coordinating regular review meetings with contractors to monitor outstanding defects. What we are looking for Excellent interpersonal and strong communication skills Experience of working in a customer care environment; evidence of customer care techniques, engagement, and interaction throughout the customer journey. Understanding of property/defects/repairs terminology. ..... full job details .....