Debt Technical Supervisor

About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Key Responsibilities Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals'' circumstances. Conducting debt-advice interview observations Undertaking debt advice file reviews Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of infrmation Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement. Ensure partner organisation are kept up to date with the requirements for external assessments Ensure project compliance and quality requirements are achieved. Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD. Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements ..... full job details .....