Debt Resolution Officer

Are you ready to play a key role in delivering outstanding service to both clients and customers within a fast-growing organisation?Due to continued company growth, we are seeking a proactive and detail-oriented Debt Resolution Officer to join our expanding team. This is an excellent opportunity for someone who enjoys working in a supportive, fast-paced environment and is committed to achieving positive outcomes for customers.Salary: £34,000 plus £6,000 car allowance plus performance bonusPrimary Purpose of RoleThe Debt Resolution Officer represents Richburns by delivering face-to-face debt resolution services for utility company clients. The role involves visiting customers to resolve outstanding gas and/or electricity balances through constructive conversations and tailored repayment solutions.The Debt Resolution Officer works collaboratively with customers to understand their circumstances and agree fair, sustainable outcomes, while maintaining high standards of customer care, compliance, and brand representation using our market-leading technology.Key Responsibilities and DutiesThe role involves visiting customer premises to engage face-to-face, assess individual circumstances, gather relevant information, and agree appropriate repayment or resolution options for gas and/or electricity accounts.You''ll accurately record visit outcomes using our handheld technology, provide clear information and signposting where needed, and carry out authorised actions in line with ..... full job details .....