Debt Recovery Officer

Description Our local government clients are recruiting a Debt Recovery Officer. The post holder will review case notes and work with social care staff to understand a client''s circumstances and case history, including the reasons they have fallen into debt with the authority. Work with clients and their families/carers to resolve queries and arrange payments of outstanding debts. This will include phone calls and (often) home visits where appropriate. Responsibility Complete or update financial assessments and set up ongoing payment arrangements to avoid future debts (include promotion of direct debit). Update case notes to ensure that they are accurate and support ongoing case management. Support work to establish the best working processes for the department and contribute to the development of written policies and procedures. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 standard of education. Advanced Microsoft Office (Word, Excel, Outlook), social media and accounting software. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will have: Strong knowledge of the Care Act (2014) and financial regulations for Adult Social Care. Able to use a variety of Microsoft Packages, including Word and Excel, as well as Case Management and data and inputting systems, to an intermediate level. Some experience in project management is helpful, but not ..... full job details .....