Debt Recovery Officer

Role: Debt Recovery Officer

Location: Sale M33

Hybrid: 2 days office & 3 days working from home

Term: Permanent

Hours: 35 Hours per week, Monday - Friday

Salary: Up to -29,000 DOE + benefits

This is an exciting role for a Sale based client on a permanent basic for a Debt Recovery officer.

Do you have excellent communication skills?

Do you follow a take through to end result?

Key Responsibilities of this Debt Recovery Officer:

- Proactively managing a portfolio of accounts to reduce rent arrears.

- Negotiating agreements/payment plans where appropriate.

- Working closely with your residents to achieve the right outcome.

- Make referrals for support and provide advice and information.

- Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.

- To carry out evictions where possession has been obtained.

- Build excellent customer and stakeholder relationships, both internal and external.

- Achieve targets and KPIs.

- Making outbound and taking inbound calls.

Skills and experience of the Debt Recovery Officer:

- Excellent customer service skills are essential for this role.

- Good verbal and written communication skills.

- Strong time management & organisation skills.

- Build rapport and gain trust of your residents.

- Confident at making decisions and accountable for workload.

- Adaptable and flexible in an ever-changing environment.

- Exceptional collaborative skills to work with different departments.

- Able to work efficiently, both independently and within a team environment.

Please follow the link to apply for this Debt Recovery Officer role based in Sale, Manchester.

Disclaimer

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