Debt Recovery Officer

Role: Debt Recovery Officer Location: Sale M33 Hybrid: 2 days office and 3 days working from home Term: Permanent Hours: 37.5 Hours per week, Monday - Friday Salary: Up to 33,000 DOE + bonus + benefits This is an exciting role for a Sale based client on a permanent basic for an experienced Debt Recovery officer working in High Value Debts. Do you have excellent communication skills and experience within debt recovery? Do you follow a take through to end result? Key Responsibilities of this Debt Recovery Officer: Proactively managing a portfolio of accounts to reduce rent arrears. Negotiating agreements/payment plans where appropriate. Working closely with your residents to achieve the right outcome. Make referrals for support and provide advice and information. Identify when to take legal action as appropriate, completing legal paperwork and attending court when required. To carry out evictions where possession has been obtained. Build excellent customer and stakeholder relationships, both internal and external. Achieve targets and KPIs. Making outbound and taking inbound calls. Skills and experience of the Debt Recovery Officer: Excellent customer service skills are essential for this role. Good verbal and written communication skills. Strong time management and organisation skills. Build rapport and gain trust of your residents. Confident at making decisions and accountable for workload. Adaptable and flexible in an ever-changing environment. Exceptional ..... full job details .....