Debt Recovery Executive

Customer Service Executive – Debt Management – Darlington DL1
£24,000 + Bonus £30,000 OTE – No Sales!
25 days holiday plus bank holidays, free fresh fruit every day, and wicked company social events.
Top 100 UK Employer – Tailored Training – Amazing Culture & Benefits
Supportive, not salesy. Real impact, real growth! Get in touch with Demi @ Duval for more information.

Looking for a role where you can truly make a difference? Join one of the UK’s Top 100 Best Companies to Work For be part of a positive, supportive team in Darlington. With tailored training designed just for you, this is a role that supports growth and wellbeing!

Shifts: Monday to Friday: 8am–8pm, 2 weekends in 6 (WFH): 9am–1pm

What you’ll be doing:

You’ll be the calm, confident voice on the phone, helping customers navigate financial challenges with empathy and clarity. This is a no-sales role focused on listening, problem-solving, and creating real solutions!

• Handle inbound calls with professionalism and compassion
• Communicate clearly and confidently
• Keep accurate records and use systems efficiently
• Negotiate balanced outcomes for customers and the business
• Share feedback to help the team grow and improve

What we’re looking for:

• Experience in customer service or call centre environments
• Confident, clear communicator with top listening skills
• Empathetic, enthusiastic, and solution-focused
• Quick thinker who adapts easily to change
• Calm under pressure and great in a team

Demi @ Duval is recruiting – Apply today and get started ASAP.