Debt Recoveries Manager

Debt Recovery Manager Key Responsibilities: - Ensure that the team provides courteous and professional customer service while negotiating repayment terms with customers - Address escalated customer issues and resolve complaints in a timely manner, maintaining a high standard of customer satisfaction - Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. - Constant review of the recovery process to ensure it adheres to all regulatory requirements adhering to the requirements of the insurer and management. - Adhere to all relevant policies, local processes, regulatory and business service level agreements - Conduct regular performance reviews, provide coaching, and support ongoing development to enhance the team s skills and productivity. - Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken. - Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries. - Accurately manage and calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking and recording in place. - Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient ..... full job details .....