Debt Collector Agent

Debt Collector Agent
Location: Leamington Spa
Salary: £25,180 – £28,500
Shift Pattern: Rotating schedule: 8:00am – 4:30pm, 8:30am – 5:00pm and 11:30am – 8:00pm. One Saturday every seven weeks (9:00am – 1:00pm). One Bank Holiday per year (time off in lieu provided for Saturday/Bank Holiday work)

Benefits

• 25 days annual leave (plus bank holidays)
• Private medical insurance
• Life assurance
• Company pension scheme (matched contributions up to 4.5%, rising to 7.5% after 2 years)
• Staff discounts with leading retailers
• Ongoing learning and development opportunities

About the Role of a Debt Collector Agent
As a Debt Collector Agent, you’ll be responsible for managing and recovering outstanding customer debt for an allocated portfolio. You’ll handle direct conversations with customers, liaise with third-party debt collection agencies (DCAs), and collaborate with colleagues to resolve complex cases. Your goal will be to achieve positive outcomes for both customers and the business.
Key Responsibilities a Debt Collector Agent

• Contact customers to resolve overdue accounts and agree on payment arrangements
• Manage challenging conversations with empathy and professionalism
• Liaise with DCAs and legal partners to support recovery processes
• Escalate complex or unresolved issues to appropriate teams
• Maintain accurate and up-to-date records of all interactions
• Spot early signs of payment concerns and flag them promptly
• Contribute ideas to improve debt recovery processes
• Report on performance metrics to your team lead

Requirements of a Debt Collector Agent

• Previous experience in debt collection and/or customer service
• Excellent verbal and written communication skills
• Strong objection-handling and negotiation ability
• Resilient, self-motivated, and organised approach
• Attention to detail with the ability to prioritise effectively
• Comfortable working to KPIs and performance targets
• A collaborative, team-focused attitude

• Familiarity with ERP systems (e.g., SAP)
• Experience with Salesforce
• Previous experience working in a debt collection team setting

INDL