Debt Collection Advisor

Job Title: Debt Collection Advisor

Location: Sheffield

Hours: Full time

Salary: -26,000 per annum basic with commission

Our client is looking for experience Debt Collection Advisor to join their busy team.

Working shifts between 0800am till 08.00pm Monday to Saturday. Your primary role will be making and receiving telephone calls with customers to arrange payment for outstanding debts.

37.5 hours per week

Basic salary offered, plus a monthly bonus on your performance earning a potential of -30k+ per year.

Duties -

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts

Handling difficult conversations in a sensitive and professional manner with customers over the telephone

Entering accurate records of conversations and payment agreements into a customer database

Following processes and guidelines regarding debt collection

Working in an open plan, contact centre environment

Accurately entering customer payment details into our systems

Requirements -

Previous experience working in a call centre collections role

Clear and confident communications skills - both writing/data entry and over the telephone

Being comfortable working towards targets

Strong IT skills

Happy to make outgoing telephone calls to customers

Problem solving abilities