DB Administration Manager

DB Administration ManagerHere at Alexander Lloyd, we are currently working with a well-known third-party administrator to support their search for a DB Administration Manager to oversee the administration and contact centre operations, driving excellent member and client service and ensuring full pension scheme compliance.Role and Responsibilities:Lead pension administration operations and service delivery teams.Ensure accurate processing of member benefits and events.Monitor performance, quality, and compliance standards.Drive process improvements and operational efficiency.Manage, develop, and support administration teams.Handle escalations and enhance the customer experience.Build strong stakeholder relationships and support client onboarding.Oversee audits, risk controls, systems, and data integrity.Essential Criteria:Must have significant experience in pensions administrationStrong experience in managing multi-layered teams Good stakeholder management expertise This role is hybrid to a Leeds based office, 2 days per week so this opportunity offers the flexibility in working from home and collaborating with your teams in-person!Reach out directly or click apply today to learn more!Please quote 52425 when calling Collette Cardy at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, ..... full job details .....