Database Support Officer

Role: Database Support OfficerLocation: London (hybrid)Salary: £38,042 to £38,992The OpportunityYolk Recruitment Public Sector and Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society.We are looking for a new Database Support Officer to bring enthusiasm and technical and communication skills to their fast-paced environment, which nurtures future development opportunities.Key ResponsibilitiesProvide prompt and professional helpdesk support to system users via phone and email.Deliver training sessions (group and one-to-one) and create accessible, up-to-date materials.Build and maintain effective relationships with project teams and stakeholders, including site visits and meetings as needed.Produce regular and tailored reports using tools such as Excel, Access, and CRM systems.Maintain data integrity through cleaning, deduplication, and imports.Promote accurate data entry and liaise with staff to resolve data issues.Manage day-to-day system maintenance, including user accounts, projects, and configuration updates.Identify system issues or improvements based on stakeholder feedback and propose solutions.Support testing and implementation of new system features.Ensure compliance with data protection, information sharing policies, and relevant legislation.Person SpecificationQualifications and KnowledgeAdvanced Excel skills (formulas, pivot tables) and understanding ..... full job details .....