https://jobs.co.uk/job/data-centre-engineer-service-desk-hawke-search--cdc08774-ab58-4bcc-b6e3-1ede0bae5f3b RSS feed for Data Centre Engineer - Service Desk at Hawke Search. en-gb Sat, 29 Aug 2026 15:54:13 GMT https://jobs.co.uk/job/data-centre-engineer-service-desk-hawke-search--cdc08774-ab58-4bcc-b6e3-1ede0bae5f3b https://jobs.co.uk/job/data-centre-engineer-service-desk-hawke-search--cdc08774-ab58-4bcc-b6e3-1ede0bae5f3b Sat, 29 Aug 2026 11:53:06 GMT Location: London | Salary: 51000.00-51000.00 Annual | Type: Permanent | Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts. c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits. We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers'' Incidents\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers. MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO: Receive and act on all customer Incidents\Events\Request notifications Incident Management - Prioritises and diagnoses, investigates incidents according to agreed procedures. Incident Management - Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines Network Support - Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, ... Permanent