Data and Insights Manager

Location: Leicester (1 day per week on-site)Contract: 3 monthsIR35: InsideRate: £400-500pd Start: ASAPOverviewWe''re supporting a business undergoing an operational transformation, focused on improving visibility, efficiency, and automation across their customer operations function.Currently, operational data sits across siloed systems (including Zendesk and internal back-office tooling), making it difficult for the business to get a clear, joined-up view.This role will focus on connecting these data sources, building reliable data models, and enabling the business to identify automation opportunities, improve forecasting, and drive operational efficiency.The RoleYou''ll work closely with the Operations team (reporting into the Ops Lead) as well as Data and Product teams to:Integrate Zendesk and back-office systems into the wider data ecosystemBuild and standardise clean, scalable data models using SQL and DBTIdentify data duplication issues and implement automation improvementsDevelop reporting and dashboards (Lightdash / Looker) for operational teamsSupport stakeholders in understanding and using data to drive decisionsCollaborate with non-technical stakeholders across Ops, Product, Data and Finance (CFO level)Help define "what good looks like" in terms of data visibility and operational insightThis role is initially: 80% data modelling (SQL / DBT) 20% insights, reporting and stakeholder engagement(with potential to shift more toward reporting over time)Key ..... full job details .....