Data and Insights Analyst

We are looking for an experienced Data and Insights Analyst to join a growing organisation in a fully remote role, helping turn complex operational data into clear insights that improve performance, customer experience and business decision making. This is a varied position suited to someone who enjoys getting into the detail of data but is equally comfortable working with stakeholders, understanding business problems and presenting recommendations that lead to genuine improvements. You will work with large datasets from multiple sources, identifying trends, developing dashboards and reporting, supporting forecasting and helping the business understand where changes can improve efficiency, customer experience and commercial performance. What you will be doing Analyse large and complex datasets to identify trends, patterns and opportunities for improvement Use SQL to combine and interrogate data from multiple sources Develop dashboards and visualisations using Power BI, Tableau or similar tools Analyse operational and customer performance data and translate findings into practical recommendations Identify the reasons behind customer demand and recurring issues, helping teams understand and address root causes Support demand forecasting, capacity planning and operational decision making Assess the impact of new processes, systems and technology using data before and after implementation Develop cost and benefit analysis to support business cases and proposed changes Identify ..... full job details .....