Damp and Mould Manager

Damp and Mould Manager Location: North West London Overview We are seeking an experienced Damp and Mould Manager to lead our operational response and strategic management of damp, mould, and condensation cases across our housing portfolio. The successful candidate will bring extensive technical expertise, strong case-management capability, and a clear working understanding of Awaab s Law and its implications for social housing providers.Key Responsibilities Lead, manage and continuously improve the organisation s damp and mould service, ensuring all cases are investigated, monitored, and resolved within required timeframes. Provide expert diagnosis of damp, mould, and condensation issues, identifying root causes and recommending appropriate remedial actions. Ensure full compliance with Awaab s Law, including clear response processes, investigation timescales, tenant communication standards, and record-keeping obligations. Work closely with Repairs, Asset Management, Compliance, and Housing teams to develop proactive strategies to prevent damp and mould. Oversee the delivery of remedial works, ensuring quality, value for money, and timely completion. Train and support staff in best-practice damp and mould identification, reporting, and tenant engagement. Produce accurate reports, dashboards and risk summaries for senior leadership and regulatory bodies. Engage directly with residents where required, providing clear, empathetic, and professional communication. Manage ..... full job details .....