D365CE/CRM Business Analyst/Consultant

Senior D365 CE Business Analyst / Functional ConsultantLocation: Remote, UKType: PermanentA UK-based end-user is looking for a Senior D365 CE Business Analyst / Functional Consultant to support ongoing business transformation across their Dynamics 365 Customer Engagement estate.This is a fully remote role, open to UK-based candidates only.The business operates in a fast-paced, process-led environment where Dynamics 365 plays a key role across customer engagement, service delivery, compliance and operational workflows. They are looking for someone who can work closely with stakeholders, understand business processes, define requirements and help shape how D365 CE supports the wider organisation.This would suit someone who enjoys the bridge between business analysis and functional consulting. You do not need to be a deeply technical developer, but you should understand D365 CE well enough to challenge requirements, shape functional design and work confidently with technical teams.What you''ll be doingYou will be responsible for leading business analysis activity across D365 CE change and improvement projects.This will include:Leading requirements gathering sessions with stakeholders across the businessAnalysing existing business processes and identifying areas for improvementProducing clear user stories, functional specifications and process documentationMapping As-Is and To-Be processes using tools such as Visio, Miro or similarWorking closely with project managers, ..... full job details .....