D365 Support Consultant/Manchester

D365 Technical Support Analyst - Join Our TeamI''m currently looking for a D365 Technical Support Analyst to join our Technology andamp; Change team. This is a key role for us - we need someone who enjoys problem-solving, is confident supporting business-critical systems, and wants to grow their experience across Dynamics 365 and our wider application landscape.About the RoleYou''ll be involved in the day-to-day support of our D365 Finance andamp; Operations, Customer Engagement, Supply Chain and Commerce environments. The role is a real mix of hands-on troubleshooting, working with integrated systems (eg POS, Adyen, Magento, Formpipe, EDI), and supporting ongoing improvements and project work.You won''t just be closing tickets - you''ll help us keep the platform running smoothly, support releases and upgrades, and make sure users get the best possible experience.What You''ll Be DoingOperational SupportHandling 1st andamp; 2nd line issues across D365 and connected systemsInvestigating and resolving problems with minimal business disruptionMonitoring performance, including batches and integrationsManaging tickets in line with SLAs and keeping users updatedSupporting releases, testing cycles and platform updatesWorking With PeopleBuilding strong relationships with internal teams and external partnersActing as the link between technical teams and business usersCommunicating clearly on progress, solutions and next stepsBecoming a trusted go-to person for D365 supportContinuous ..... full job details .....