D365 Functional Consultant/Solution Architect

D365 Functional Consultant Location: Kensington - Onsite working 2/3 days a week Duration: 3 month contract IR35 Determination: Inside of IR35 Rate: £750 per dayWe are seeking an experienced D365 Functional Consultant/Solution Architect to take ownership of a business-critical Microsoft Dynamics 365 CRM environment. This is a key role focused on maintaining the stability, performance and operational effectiveness of the current Dynamics 365 Customer Engagement (CE) platform, while supporting the organisation''s future CRM migration strategy. The successful candidate will act as the senior escalation point for the live CRM service, working closely with ICT teams, suppliers and stakeholders to resolve complex issues, drive service improvements and ensure the platform remains secure, supported and fit for purpose. Key Responsibilities Lead the support and maintenance of a live Microsoft Dynamics 365 CE and Power Platform environment. Manage incidents, problems, changes, releases and operational dependencies across the CRM service. Investigate and resolve complex Dynamics 365, Power Platform, integration, data and performance issues. Act as a trusted senior escalation point for business-critical CRM issues. Document CRM configurations, integrations, business processes and support arrangements. Coordinate suppliers, developers and internal teams to maintain service continuity. Support CRM migration readiness activities, including process mapping, data quality reviews, ..... full job details .....