D365 CRM Product Lead - £70,000 London - Hybrid

Overview

CRM Product Lead – £70,000 London (4 Days Onsite)We’re excited to partner with a dynamic and fast-growing professional services group that is investing heavily in optimising its internal systems. This newly created role offers a fantastic opportunity to take full ownership of the Microsoft Dynamics CRM platform and play a key part in driving user adoption, process improvement, and digital transformation across the business.As the

CRM Product Lead , you’ll collaborate closely with Sales, Finance, Delivery, and Leadership teams to improve system engagement, embed best practices, and ensure the CRM supports business goals. If you’re passionate about Dynamics and enjoy leading change across commercial teams, this role could be a perfect fit.

What’s on offer

Competitive salary up to

£70,000Modern Central London office –

4 days per week onsite (no flex)25 days annual leave your birthday off 8 bank holidaysOption to purchase up to 3 additional days of leavePersonal development budget – can be used on courses, training, or certificationsFlexible benefits platform and strong internal wellbeing support

Key responsibilities

Drive user adoption and engagement with Microsoft Dynamics CRMLead onboarding, upskilling, and tailored training across business functionsOwn and evolve the CRM product roadmapAct as Product Owner for CRM: gather requirements and manage the development backlogTranslate business workflows into scalable and intuitive CRM featuresEnsure CRM data quality, performance, and integration with other platforms (ATS, finance)Define CRM best practices, documentation, and usage standardsLiaise with internal stakeholders, reporting to the CTO with a dotted line to the CFO

Experience and skills we’re looking for

Strong experience owning and scaling

Microsoft Dynamics CRM

in a

commercial environmentProven success driving behavioral change and user engagementExcellent stakeholder engagement and communication skills – from end users to execsHands-on approach – comfortable training users and managing day-to-day CRM issuesStrong understanding of business processes in professional services or consultingExperience with Agile delivery and business process mappingMust be a

British or ILR holder

(no dependent visa sponsorship)

Location

Central London — 4 days in the office per week (no remote flexibility beyond 1 day)

How to apply

Send your CV to

harry.b@pearsoncarter.com

or contact me directly at

0191 406 6111

for a confidential ..... full job details .....