https://jobs.co.uk/job/d365-crm-consultant-amtis-professional-ltd--8ef6ff17-58d9-4b62-b14b-2dd3b8cea9f4 RSS feed for D365 CRM Consultant at Amtis Professional Ltd. en-gb Sat, 27 Jun 2026 05:51:56 GMT https://jobs.co.uk/job/d365-crm-consultant-amtis-professional-ltd--8ef6ff17-58d9-4b62-b14b-2dd3b8cea9f4 https://jobs.co.uk/job/d365-crm-consultant-amtis-professional-ltd--8ef6ff17-58d9-4b62-b14b-2dd3b8cea9f4 Fri, 26 Jun 2026 11:51:57 GMT Location: London | Salary: 65000.00-65000.00 Annual | Type: Permanent | D365 CRM Consultant - Strategic Lead (Dynamics 365 CE) UK - London hybrid, £ up to £75kWe re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.The role You ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability leading both strategy and hands-on delivery.Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutionsDelivering Live Chat, Voice and digital channel integrationsDriving Teams telephony integration within the CRM estateTranslating business requirements into scalable, well-architected solutionsWorking closely with technical teams to integrate D365 with wider platformsSupporting user adoption through workshops, training and continuous improvement What we re looking for Strong experience as a D365 CE techno-functional consultant (Customer Service focus)Proven track record delivering Omnichannel solutions (chat, voice, digital)Hands-on with ... Permanent