D365 CRM Consultant

D365 CRM Consultant - Strategic Lead (Dynamics 365 CE) UK - London hybrid, £ up to £75kWe re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.The role You ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability leading both strategy and hands-on delivery.Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutionsDelivering Live Chat, Voice and digital channel integrationsDriving Teams telephony integration within the CRM estateTranslating business requirements into scalable, well-architected solutionsWorking closely with technical teams to integrate D365 with wider platformsSupporting user adoption through workshops, training and continuous improvement What we re looking for Strong experience as a D365 CE techno-functional consultant (Customer Service focus)Proven track record delivering Omnichannel solutions (chat, voice, digital)Hands-on with Power Platform (Power Apps, Power Automate, Dataverse)Experience integrating Teams Phone / telephony solutionsConfident working with stakeholders and producing solution designsUnderstanding of ALM / DevOps practices Nice to have: Microsoft certifications (PL-200, PL-600, MB-230 etc.)Exposure to ..... full job details .....