D365 CE Functional Consultant

D365 CE Functional Consultant - Hybrid/Cheshire - 6-12 months - £500 - 518 Dynamics 365 Customer Engagement (CE) Functional Consultant with strong experience across Customer Journeys, Sales, and Customer Service. Key Responsibilities (High-Level) Lead requirement gathering workshops for Customer Journeys, Customer Service (Case Management, SLAs, Queues, Knowledge Base) and Sales (Lead-Opportunity life cycle). Analyse existing CRM processes and document functional gaps, enhancements, and solution approaches. Support knowledge transition, environment walkthroughs, and stakeholder onboarding. Review and validate high-level customizations, integrations, reporting needs, and security roles. Coordinate with technical teams for solution design, deployment, and issue resolution. Support UAT, regression testing, and release readiness activities. Ensure alignment with incident, change, and release management processes. Work closely with business users to provide functional support and process improvements. Required Skills Strong functional knowledge of D365 CE - Customer Service, Sales andamp; Customer Journeys modules. Understanding of Plugin, Cloud flow, API. Understanding of: Case life cycle, SLAs, entitlements, queues, routing Lead, Opportunity, and basic Sales processes Customer Journeys Knowledge Base articles Ability to document business processes, requirements, and functional specifications. Ability to validate customizations, workflows, integrations, and reports at a ..... full job details .....