Czech speaking Customer Care Administrator

Czech speaking Customer Care AdministratorSalary: £25,000Working Pattern: Monday Friday, 08 15Location: Remote (with 1 day per month in the office) Our client is looking for a dedicated and customer-focused Customer Care Administrator to join their growing team. This is an excellent opportunity for someone passionate about delivering outstanding service and building strong customer relationships in a dynamic, international environment. The Role:As a key point of contact, you will be responsible for delivering a high standard of customer support across a wide range of queries. Acting as the first line of communication, you will represent the company s values while ensuring every customer interaction is handled professionally and efficiently. Key Responsibilities: Respond to customer queries and process requests via phone using internal ticketing systems, in line with company policies and service level agreements.Make outbound calls where necessary to resolve customer queries and ensure satisfaction.Build and maintain strong relationships with both new and existing customers, supporting retention and engagement.Handle a variety of customer requests with a proactive, flexible, and positive approach.Maintain accurate records and ensure all processes are followed correctly.Stay up to date with company processes, structure, and product offerings.Contribute to ongoing team development and continuous improvement initiatives. Candidate Profile: Fluent in English (written and spoken) ..... full job details .....