Cyber Security Professional (CyberArk)

BT Group Birmingham, England, United KingdomGet AI-powered advice on this job and more exclusive features.Reason this job mattersCybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, which can range from financial loss and reputational damage to identity theft and even physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to maintain operations and build trust with customers.This role is hybrid

and follows 3 days in the office in either: Birmingham, London or ManchesterWhat You’ll Be Doing

Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.Support the timely delivery of IT Provision, Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs.Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.To provide analytical and innovative input to projects/operational issues as well as support negotiations.Skills Required For The Role

Experience working in a support role dealing with technical server issuesGood Windows server build and support knowledgeGood Linux server build and support knowledgePatching and vulnerability management experienceCyberArk PAM component and vault experienceUnderstanding of proxies and networkingUnderstanding of Cyber Security principlesHappy to work occasionally Out of hoursWill need to provide callout cover 24x7x365Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.Experience Required For The Role

Experienced in own area – MANDATORYStakeholder Management - MANDATORYSound knowledge of Incident and change management processes and systems – PREFERREDBenefits

On target 10% on target bonusBT Pension scheme, minimum 5% Employee contribution, BT contribution 10%From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.25 days annual leave (not including bank holidays), increasing with service24/7 private virtual GP appointments for UK colleagues2 weeks carer’s leaveWorld-class training and development opportunitiesOption to join BT Shares Saving schemes.About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. We are home to brands like BT, EE, Openreach and Plusnet, and we play a critical role in creating the future. Over the next two years, we will complete the UK’s largest digital infrastructure project – connecting more than 25 million premises to full fibre broadband, and investing in 5G to revolutionise connectivity.BT Group is committed to simplifying systems, structures, and processes at scale, and to applying AI and technology to create the UK’s best telco while reimagining the customer experience and our relationships with customers.A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share, work reduced hours, or any other flexible arrangement, please still get in touch. We will offer reasonable adjustments for the selection process if required, so please inform us.DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that underrepresented groups are less likely to apply unless they meet every qualification. We are committed to diversity and inclusion; if you’re excited about this role but your past experience doesn’t align with every requirement, please apply anyway – you may be the right candidate for this or other roles in our wider team.Seniority level: Not ApplicableEmployment type: Full-timeJob function: Engineering and Information TechnologyIndustries: ..... full job details .....