CX Training and Development Lead

Help Us Develop the Best CX Team in the Industry At Triton Showers, we''re passionate about delivering outstanding customer experiences. We''re looking for a talented and enthusiastic CX Training and Development Lead to help shape the future capability of our Customer Experience teams through training, coaching and continuous development. Based at our Head Office in Nuneaton, this is a fantastic opportunity to make a real impact on both colleague growth and customer outcomes. About the Role As our CX Training and Development Lead, you''ll be responsible for creating and delivering learning programmes that develop the skills, confidence and performance of our Customer Experience teams. You''ll work closely with leaders and colleagues to identify development needs, design engaging learning solutions and embed a culture of continuous improvement across the function. This role is ideal for someone who is passionate about developing people, enjoys coaching others and believes that small improvements every day can deliver significant long-term results. What You''ll Be Doing Designing and delivering engaging training and development programmes Managing onboarding and induction programmes for new colleagues Creating and maintaining development plans, skills matrices and learning resources Identifying capability gaps and implementing targeted development activities Providing coaching and feedback to support colleague growth and performance Working with leaders to support internal ..... full job details .....