CX Team Leader

Your Company:This is an excellent opportunity for an experienced Customer Experience Team Leader to join a dynamic and growing business. Working closely with the CX Manager, you will play a pivotal role in supporting and developing a multi-functional team across customer service, sales and digital operations, helping to drive exceptional customer experiences and business performance.Your Role:While in this position your duties may include but will not be limited to:Leading, motivating and developing a diverse team across customer service, sales and digital functionsMonitoring individual and team performance, ensuring productivity, accountability and service standards are consistently achievedProviding hands-on support, guidance and coaching to team members, helping them overcome challenges and achieve their objectivesConducting regular one-to-one meetings, team meetings and performance reviewsCollaborating with colleagues across the wider department to ensure effective resource allocation and seamless day-to-day operationsIdentifying opportunities for process improvements to enhance customer satisfaction and operational efficiencySupporting the delivery of departmental goals, including customer service excellence and revenue growthCreating and implementing development plans to strengthen employee skills, knowledge and behavioursMonitoring key performance indicators and service level agreements, reporting on team performance where requiredMaintaining and enhancing the ..... full job details .....