CX Project Training and Business Readiness Lead

Connect2Luton are excited to recruit a CX Project Training and Business Readiness Lead on behalf of Luton Borough Council.

Main purpose of position:

The Training and Business Readiness Lead will plan, manage and help deliver the training and work with business to prepare for the changes that will result from new systems and prepare and coordinate for early life support.

Responsibilities:

Training

• Determine training requirements.
• Develop the training strategy
• Develop training plan and book venues and trainees
• Work together with the project team to develop user guides, self-help videos and workshop training material
• Along with the project team, deliver training

Business Readiness/Change:

• Develop business readiness approach/methodology
• Engage with services impacted to be an advocate of and win buy in for change brought about by the Housing Replacement Systems projects
• Identify Business Change Managers (BCMs) in each team
• Coach and familiarise colleagues with the business readiness methodology
• Lead / support business readiness workshops / meetings
• Prepare / tailor documents such as business readiness checklists, transition plans, acceptance criteria, go-live support plans.
• Develop go-live readiness and transition implementation plans

Early Life Support

• Determine go-live, early life support and embedding support requirements
• Work with BAU support to determine criteria for handing over support from project to BAU and embedding support
• Develop go-live and early life support plans
• Set up go-live and early life support arrangements
• Co-ordinate and report on go-live and early life support
• Coordinate transition from project to BAU support and embedding support

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.