Customs Operations Supervisor

Job title: Customs Operations Supervisor Location: Feltham, TW14 Salary: 44,000 Customs Operations Supervisor OverviewMy client is looking for an experienced Customs Operations Supervisor to join their Feltham Branch. Reporting directly to the Senior Operations Manager, you will be responsible for contract compliance, customer service and the day-to-day operations of nominated customer accounts. The role involves working closely with customers and internal branch teams and may include the supervision of dedicated customer teams or departments. You will support the Account Manager with the development of nominated customers, helping to deliver strategic and tactical plans while driving improvements in quality, efficiency and customer service.Customs Operations Supervisor ResponsibilitiesManage and develop existing business and relationships across nominated customer accounts.Oversee all day-to-day operational activities for assigned accounts.Ensure effective and efficient working practices with customers.Manage and monitor SLAs and contracts to ensure customs compliance at all times.Provide extensive reporting, including monthly customs reports.Drive improvements in margins by identifying opportunities to reduce costs and increase profitability.Develop and maintain long-term customer partnerships and relationships with key stakeholders.Attend customer meetings both on and off site.Work closely with supply chain management teams where applicable.Monitor customer volumes, ..... full job details .....