Customs Assistant Manager

Our client, a global leader in healthcare innovation and known for advancing some of the most innovative and revolutionary technologies in healthcare, are recruiting for a Customs Assistant Manager, to be based at offices near Oxford, Oxfordshire.

This role is based full-time onsite with no WFH flexibility.

On Offer:

• A fantastic opportunity to join a global leader in healthcare innovation and play a key role in the company’s day to day operations and future growth
• Salary c.£60K, dependant on experience
• 25 days annual leave
• A defined-contribution pension scheme.
• Share ownership opportunities.
• Private healthcare and life assurance.
• A flexible benefits package tailored to your needs.
• A dynamic, inclusive work environment with opportunities for career growth.
• Access to a variety of wellness initiatives.

The Company:

For more than 100 years and with a diverse, global network serving customers in more than 160 countries, our client creates new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, they  are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The Role:

As a Customs Assistant Manager, you will play a key role in overseeing the daily operations of the centralized customs team, supporting all UK affiliates. This is a pivotal role where you’ll lead process improvements, ensure regulatory customs compliance, and collaborate with global teams to enhance the efficiency and effectiveness of the customs operations.

Duties & Responsibilities of the Customs Assistant Manager:

• Overseeing daily customs operations for all UK affiliates, ensuring compliance with HMRC regulations and global trade policies.
• Leading and mentoring a team of four, providing guidance, training, and support to ensure smooth and compliant operations.
• Managing import/export processes, ensuring timely and accurate documentation and clearance.
• Identifying and mitigating customs and trade compliance risks.
• Driving continuous improvement initiatives to enhance customs processes and operational efficiency.
• Preparing and reviewing reports on customs activities, compliance status, and team performance for senior management.
• Coordinating with internal and external stakeholders, including suppliers, customs authorities, logistics providers, and brokers.
• Developing and delivering customs training programs for internal teams across UK affiliates.
• Managing documentation in line with divisional retention policies and maintaining risk registers.
• Supporting product classification, country of origin reviews, and the use of customs special procedure codes.
• Ensuring broker due diligence, including SLA and KPI reviews, with feedback to senior leadership.
• Acting as a subject matter expert on classification, valuation, and customs procedures in a dynamic, fast-paced environment.

To Be Considered:

• Equivalent knowledge or practical experience in customs operations and compliance.
• Strong understanding of UK Customs regulations and international trade laws.
• A bachelor’s degree in International Trade, Business Administration, or a related field (preferred but not essential). Relevant certifications (e.g., Certified Customs Specialist) are desirable.
• Experience working in cross-functional, international environments.
• Proficiency in customs software, Microsoft Office Suite, and ERP systems such as SAP, SAGE, or AS400.
• Excellent communication, leadership, and organizational skills.
• A detail-oriented, problem-solving mindset with the ability to manage complex compliance issues and lead a collaborative team.

For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry