Customs and Brokerage Manager

Gleeson has partnered with an exciting freight business searching for an experienced and driven Customs and Brokerage Manager to take ownership of customs activities and lead the delivery of high-quality, compliant operational services.This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency.As the lead for Customs and Brokerage Operations, you will oversee all customs-related services, including brokerage, transit movements, and associated non-transport offerings.Job Title: Customs and Brokerage Manager Location: Birmingham ( Hybrid) Salary: £ + Car Key Responsibilities Oversee and manage all UK customs, brokerage, and related service operationsEnsure consistent, compliant, and efficient service delivery across all functionsLead, coach, and develop operational teams to maximise performanceFoster a culture of accountability, collaboration, and continuous improvementBuild and maintain strong relationships with clients, partners, and internal teamsSupport client onboarding and ensure high service standards are metEnsure adherence to UK customs regulations and internal policiesProactively identify and manage operational and compliance risksDrive process improvements to increase efficiency and productivityPromote the use of automation and technology to enhance operationsMonitor key performance indicators ..... full job details .....