Customs Agent

Customs Agent
Location: EMG
Pay: £29,000 - £31,000 annually 
Hours:11:30am - 07:00pm
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THE ROLE
We are looking for a Customs Agent to join our clients Road Logistics team. In this role, you will be responsible for managing customs-related exceptions and supporting the smooth movement of shipments through customs processes.
You will work closely with internal teams, customers and relevant stakeholders to identify, investigate and resolve customs issues efficiently, while ensuring that processes remain compliant and service levels are maintained.
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KEY RESPONSIBILITIES
• Manage and resolve customs exceptions affecting road logistics shipments.
• Investigate customs-related issues and identify the appropriate solutions.
• Monitor shipments and follow up on outstanding customs requirements.
• Liaise with internal departments, customers and relevant stakeholders to resolve issues.
• Ensure customs information and documentation are accurate and complete.
• Support the smooth and timely movement of goods through customs processes.
• Escalate complex or unresolved issues when required.
• Maintain accurate records and provide updates on customs exceptions.
• Work in line with relevant customs, compliance and operational procedures.
• Identify opportunities to improve processes and reduce recurring customs exceptions.
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ABOUT YOU
The successful candidate will be organised, detail-oriented and able to work effectively in a fast-paced logistics environment.
You will be confident dealing with exceptions and resolving problems, while maintaining a professional approach when communicating with customers and colleagues.
You should also be able to manage multiple tasks, prioritise your workload and work effectively as part of a wider team.
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KEY SKILLS AND EXPERIENCE
• Experience in logistics, road transport, customs or a related operational environment.
• Strong problem-solving and investigation skills.
• Excellent attention to detail.
• Good communication and stakeholder management skills.
• Ability to manage and prioritise multiple issues.
• A strong understanding of the importance of customs compliance and accurate documentation.
• Ability to work independently while also contributing effectively to a team.
• Good organisational and time-management skills.
• A proactive approach to identifying and resolving issues.
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WHAT YOU WILL BRING
You will bring a professional and solutions-focused approach to customs exception management. You will be comfortable working with different teams, investigating issues and taking ownership of problems through to resolution.
This is an opportunity to play an important role in supporting efficient road logistics operations and helping to ensure that customs-related issues are managed quickly, accurately and effectively.
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REPORTING LINE
Control Tower Team Leader
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APPLY NOW
If you are organised, analytical and passionate about logistics and customs operations, we would like to hear from you.