https://jobs.co.uk/job/customerresident-liaison-officer-rg-setsquare--61b19cc6-13fa-4d70-8615-0cb526cabda9 RSS feed for Customer/Resident Liaison Officer at RG Setsquare. en-gb Mon, 25 May 2026 10:12:01 GMT https://jobs.co.uk/job/customerresident-liaison-officer-rg-setsquare--61b19cc6-13fa-4d70-8615-0cb526cabda9 https://jobs.co.uk/job/customerresident-liaison-officer-rg-setsquare--61b19cc6-13fa-4d70-8615-0cb526cabda9 Wed, 06 May 2026 23:00:00 GMT Location: Birmingham | Salary: £14 - £15/hour | Type: Contract | Customer/Resident Liaison Officer General Overview: The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. Key Accountabilities: * Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress. * Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company. * Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team. * Information Distribution: Prepare and dis... Contract